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Don’t respond to a text message that requests personal or financial information.

Typically known as SMShing or Smishing (phishing that happens through SMS text messages), the process is simple: A criminal sends a text message intended to trick you into replying with financial or personal information or clicking on a link that will sneak a virus onto your mobile device.įollow these tips to be on guard against Smishing: Just as criminals try to steal from people through email fraud, they also try to steal through text message fraud. If you receive an email from Bank of America and you're not sure if it's real, don't click on any links in the email. (Note that if the email address we have on file for security alerts is one you automatically forward to another personal email account, it increases the likelihood that your email provider or software will incorrectly classify it as junk mail.)īank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. If an email appears to be from Bank of America but ends up in your junk email folder, leave it there. Be sure to confirm the validity of email messages that appear to come from trusted sources by carefully examining the email address itself, as well as the content within it.Īll email we send to you contains authentication markers (such as a digital signature), which help your email provider or software determine whether or not it is junk mail. You should always approach unsolicited email containing urgent appeals for security or personal information with great caution.

The criminals who use email and online fraud to try and get your personal, financial or account information are adopting increasingly sophisticated techniques.

Recognizing email fraud isn’t always easy. The people attempting to get this information may use it to access your accounts directly in order to withdraw money or to open new accounts in your name using your information.īank of America will never ask you to provide your Social Security number, ATM or debit card PIN or any other sensitive information in response to an email. The emails may strongly indicate they come from an organization you do business with, but often contain spelling or grammatical errors and a sense of urgency about returning your information quickly to avoid a penalty or win a prize.Ī fraudulent email may ask you to supply information in a return email, in a separate form attached to the email or by visiting a fraudulent website using a link contained in the email message. Email fraud, often called phishing, typically involves the use of deceptive emails that ask you to provide sensitive personal, financial or account information.

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